In which currency is my card debited?

Your card is debited in GBP.
Enter the amount in US$.
We will convert the amount you entered in US$ to GBP at the days prevailing rate and show to you, on screen, the amount that will be debited from your Switch/Solo/Maestro account.

Why do Switch/Solo/Maestro transactions get declined?

1. You have exceeded your card limit.
2. You have submitted incomplete or incorrect information (name and address entered should always match the debit card company’s records. Issue number and start date must also be entered, if available)
3. Your debit card issuing bank does not authorize you to make internet gambling transactions, in which case we suggest that you try another Switch/Solo/Maestro or choose another Deposit option.

Where do I find the issue number on my Switch/Solo/Maestro?

Not all Switch/Solo/Maestro cards have an issue number – it depends on which bank has issued your card. If your card has one, it will be at the bottom of the card and will be clearly labelled e.g. with the words "Iss" or "Issue".

How do I add money to my PartyAccount using Switch/Solo/Maestro?

Please follow the steps given below –

1. Login to your PartyAccount.
2. Go to the 'Cashier' and Select 'Deposit'.
3. Deposit by Switch/Solo/Maestro Card will appear as one of the options. Click on 'Deposit Now'.
4. Enter the amount you want to deposit, bonus code (if you have one).
5. Please complete the other details on the form and click 'Submit'. Please check that:
   
   
   • The address you entered matches the billing address on your Switch/Solo/Maestro statement or else the transaction will be declined (For non verification of address).
   • Information related to your card such as card number, issue number, start date and expiration date is filled in properly.
   
   
6. The next screen will indicate whether your Switch/Solo/Maestro transaction was successful or unsuccessful.
7. In case the transaction is unsuccessful, you will get an error message along with the reason for failure of the transaction.
8. If successful, you will get the message "Successful Debit Card Purchase" and a unique transaction ID which you may keep for your records.
9. Close the window and return to the lobby. The update to your PartyAccount balance should not take more than about two minutes. If your balance has not changed after two minutes, you may need to log out and log back into PartyAccount.

What information do I need to provide while registering in order to make a transaction?

The information to be provided is:

• First Name
• Last Name
• Address
• Zip
• Country
• Phone Number
• Exp Date
• Start Date (if available)
• Issue Number (if available)

Are there any fees associated with using a Switch/Solo/Maestro card to make a deposit?

No, we do not charge any fees on Switch/Solo/Maestro deposits. However in rare cases, Switch/Solo/Maestro companies may charge cash advance fees applicable to your card statement.

How long does it take to get the money transferred into my PartyAccount?

The transfer of funds to your PartyAccount is reflected within 1 to 2 minutes.

Can I Cash out to my Switch/Solo/Maestro?

Yes, but you may only Cash out to your Switch/Solo/Maestro card that you have made a successful deposit with.

How safe is it to provide my Switch/Solo/Maestro information?

All cashier transactions are processed with a 128-bit encryption that ensures the safety and security of the data transmitted. This state-of-the-art protection is the same technology used by major banks and financial institutions the world over.

Can I Cash out more than my initial deposit using Switch/Solo/Maestro?

Yes, you can Cash out more than the deposit you have made using Switch/Solo/Maestro.

Can I Cash out the same day I deposit using Switch/Solo/Maestro?

Yes, you may request for Cash out the same day you deposit.

Is there any transaction fee for Cash outs via Switch/Solo/Maestro?

No, there is no transaction fees associated with Switch/Solo/Maestro.

What is the minimum and maximum amount I can Cash out using Switch/Solo/Maestro?

The minimum amount that can be Cashed out is 10 USD and the maximum per transaction amount is 15000 USD.

What is the average processing time for Cash outs using Switch/Solo/Maestro?

All Cash outs are first approved by our internal review team which approximately takes 24-48 hours. If you are a Pay-Pro Document Verified User, this will take less time. Once the Cash out is processed it takes 2-3 business days for you to receive the funds in your bank account.